Do you want to know more about how your users interact with Sugar? Do you want to boost user adoption? The Upsert^® User Adoption tool tracks behavior across modules in SugarCRM so that you can have an in-depth understanding of user adoption patterns. The add-on tracks actions like creates, reads, updates, and deletes. You can then see which users are most active, which modules see the most traffic, and generate your own reports that leverage this data.

Key benefits

Targeted user tracking

Upsert^® User Adoption lets you ignore certain users, platform integrations, or specific action types for the most accurate reports.

Comprehensive user adoption insights

You get invaluable insights that let you identify potential weak spots in your workflows, and improve system processes.

Real-time analytics dashlets & reporting

Stay up-to-date with user adoption in real-time through our intuitive analytics dashlets. You can monitor and visualize trends that help you make data-driven decisions about how to train users and configure your system.

Cross-platform compatibility

Whether you use desktop, mobile, or have enabled connectors, we have you covered across all platforms.

System requirements

Upsert^® User Adoption is compatible with:

• Sugar Sell (all Editions, Serve, Enterprise, and Professional products
• Versions 12.0 and higher
• Hosted in SugarCloud or on-site